Shipping & Returns
Do you have a question about a product or would like to inquire about a custom design?
Email us at: firstname.lastname@example.org
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- FREE Pick up is available at The Carrington Shoppe Vancouver or at Tbird during shows.
- All orders shipped within Canada are charged at a flat rate per province.
- BC & Alberta $15.00
- Sask & Manitoba $16.00
- Montreal & Ontario $18.00
- Nova Scotia & PEI $23.00
- United States $25.00
- All items are shipped via Canada Post with tracking and insured shipping.
- Estimated shipping time is 4 - 14 business days depending on location.
- Handling time is 3-4 business days upon us receiving your order.
- Taxes will be charged based on the provincial rate at your shipping address.
- All prices are listed in CND Dollars.
- All retail orders shipped within US 48 continental states qualify for flat rate $15 shipping.
- We ship via Canada post / USPS
- Estimated total shipping time from receiving your order online to arrival is 7 - 21 business days depending on your location. We cannot account for time packages take to process through customs.
- The Carrington Shoppe offers shipping to the 48 continental States.
- Items purchased online are refundable within 10 days of delivery. Items must be returned in new condition with all tags attached and with original receipt to receive return. Items returned in any other condition besides new and without tags will not be accepted.
- Custom made Orders are final sale.
- Refunds for orders are given once items have been received and processed.
- Sale items 30% off or higher are Final Sale.
- Buyer must pay return shipping.
- Original shipping costs are non-refundable.
- Return packages must be properly declared Return Merchandise for customs otherwise we are not responsible for any duty, taxes or handling charges that may occur from errors in declaring when crossing the border, this amount will be deducted from a refund.
- Any duty or customs accumulated on orders shipped to the US are not reimbursed in returns.
- Orders in transit or processed for transit cannot be cancelled.
Terms are subject to change. If you have any questions please contact us.
Please contact us to apply to be a retailer and receive a wholesaler discount code to order direct from the website.
Wholesale purchasers please choose wholesale shipping at checkout. Shipping will be calculated by order and a shipping invoice will be sent when your order is ready to ship.
$500 Minimum opening orders for new retailers.
Please email us for a copy of our policies.